linercrm.com
Liner CRM
Liner CRM is an operations platform for online stores. Each business that uses it gets one private dashboard to run customer support, follow orders and shipments, review advertising performance and track profit.
What Liner CRM does
Customer support with AI
Customer emails arrive in one inbox. An AI assistant drafts and sends replies in the customer's language, always based on real order data, and opens a ticket for a person when it cannot resolve the case.
Orders and customers
Orders, shipments and customers from the connected Shopify store, with tracking status, so the team can answer "where is my order?" in seconds.
Advertising performance
Spend and results from the business's own Meta Ads and Google Ads accounts, so owners can see what is working and approve every change before it is made.
Finance
Revenue, costs and profit per business, calculated from the store's orders and the connected advertising accounts.
How the app uses Google user data
A business owner can connect a Google account to Liner CRM. We request access only to features the business turns on:
- Gmail: to read the business's support mailbox so customer emails appear in the support inbox, and to send replies that a team member or the AI assistant writes, from the business's own address. We do not read or send any other mail.
- Google Ads, Merchant Center and Search Console: to show the business's own advertising, product feed and search performance, and to apply the changes the owner approves.
Data obtained from Google APIs is used only to provide these features to the business that connected the account. It is not sold, not used for advertising to the user and not used to train general AI models. Access can be revoked at any time from the integrations page or from the Google account permissions. Liner CRM's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Plataforma de operaciones para tiendas online
Liner CRM reúne en un solo panel por negocio el soporte al cliente con IA, los pedidos y envíos, el rendimiento publicitario y las finanzas. El acceso a Gmail y a las cuentas de Google lo concede el propietario de cada negocio y puede retirarse en cualquier momento.